The following are some frequently asked questions
and answers covering problems you may encounter when using or
installing Get Into French/Spanish. You
can also view these and other solutions in the Electronic Booklet,
accessed by selecting Start, then Run from your Windows desktop,
and typing D:\Booklet.htm (where D is the letter indicating your
CD-ROM drive).
Please note, if you are using Windows® XP,
you must be logged on as a user with Administration rights in
order to install Get Into French/Spanish.
Q: Why am I asked to install QuickTime?
Q: Why can’t I play the videos?
Q: When I install QuickTime it asks for my registration details – do I need to provide them?
Q: Why do I get a blank sheet of paper when I try to print?
Q: I’m having problems with the picture quality.
Q: When I click on Uninstall or Reinstall nothing happens.
Q: Why am I getting a 'Script Error' message?
Q: Why am I having problems registering on the website?
Q: Why does the software not run properly on my Dell PC?
Q: Why doesn't the software record audio?
Q: Why am I asked to
install QuickTime?
A: QuickTime (version 6.5
or later) software is required to view the animated video sections
of Get Into French/Spanish. If you do
not install QuickTime 6.5, the CD-ROM will not work properly.
To install QuickTime, follow the on-screen instructions.
If you do not install QuickTime when asked
to during the installation, you can do so from the menu on disc
1.
Some graphics cards exhibit problems when displaying
QuickTime video. If you have problems with video it may be worth
changing QuickTime to 'Safe Mode'. To do this select Start, then
Control Panels. In the Control Panels window double click QuickTime.
In the QuickTime Settings window select Video Settings and then
select Safe Mode (GDI Only).
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list
Q: Why can’t
I play the videos?
A: Check that you have installed
QuickTime, as you will not be able to view the animated videos
without it.
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Q:
When I install QuickTime it asks for my registration
details – do
I need to provide them?
A: No. QuickTime 6.5 is available
in both Pro and non-Pro versions. Get into
French/Spanish requires only the non-Pro version, which does not
require you to register. For more information about QuickTime and
QuickTime Pro visit the QuickTime website at www.apple.com/quicktime.
The BBC and BBC Active are not responsible for the content
of external internet sites.
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Q: Why do I get a blank
sheet of paper when I try to print?
A: This happens with
some older printer drivers. Firstly, make sure you are
using the
latest drivers for your printer. These can be obtained
from your printer manufacturer. If replacing the driver
does not
work, it may be that the output resolution is too high.
Try setting the ‘Print Quality’ setting to
300 x 600 dpi.
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Q: I’m having
problems with the picture quality.
A: Please ensure that you
are running Get Into French/Spanish using
a 800 x 600 display set to 24 bit colour, and that you are using
the latest drivers available from your hardware supplier. If
you need to change any settings on your computer, please consult
your manual.
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Q: When I click on Uninstall or Reinstall
nothing happens.
A: Some older versions
of Windows lose the link to the Uninstall or Reinstall
program on the CD-ROM. If this happens, insert Disc 1 into
the drive,
select Start, then Run… and type D:\setup.exe (where
D:\ is the letter of your CD-ROM drive) and click on OK.
This will then run the Uninstall or Reinstall program.
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Q: Why am I getting a 'script error' message?
A: This could mean that you have not installed DirectX from the CD, or you do not have local Administrator rights. Install DirectX, or use the program with Administrator rights.
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Q: Why am I having problems registering on the website?
A:There seems to be a problem with the Firefox Browser. Try using Microsoft Internet Explorer.
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Q: Why does the software not run properly on my Dell PC?
A:This can happen when you run disc 2 on some newer Dell or HP computers, and sometimes creates an 'abnormal program termination' error message. It is typically caused by the copy-protection system not being recognised by the computer. Follow the instructions at http://www.securom.com/message.asp?m=analysis (or visit www.securom.com and navigate to the support pages.)
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Q: Why doesn't the software record audio?
A:You need to establish whether the software, or your computer is unable to record the audio. You can generally rule out the software if you fail to sucessfully record audio using Sound Recorder:
- Click Start, choose Run, then type sndrec32 and click 'OK'.
- Click the record button and speak into your microphone.
- If the audio does not record or play back successfully using Sound Recorder, you should search the Microsoft Help and Support Centre (accessed from the Start menu.)
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If these solutions do not solve your
problem, please refer to the Electronic Booklet, then the Technical
Support section on page 5.
If, after reviewing these FAQs, you are unable to resolve your problem, please
contact customer support.
Please e-mail schools.cd-romhelpdesk@pearson.com or call 0870 6073777 (between 8am and 4pm, Monday to Friday).
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